Data-Based Decision Making: Thoughts from WordCamp Asia

I recently presented at WordCamp Asia – the regional conference for WordPress developers – and talked about how to gather and use data to make decisions as a small-to-medium sized web development agency. Over the years, we have made countless spreadsheets and custom apps to help us capture information about our clients,...

A Real-World Guide to Empowering Employees

People often ask me how I come up with topics for conference sessions. Honestly, my whole job is to figure out how to improve our company – to identify and work on areas where we struggle. And that’s what I talk about at conferences, because pretty much all the firms in our industry have the same pain points and the same areas where they need to improve....

Delegating Work: A Super Zippy Guide to Releasing Your Death Grip on Control

Most of my conference sessions are inspired by the real-life problems we struggle with as a firm. For this year’s DrupalCon in Nashville, I tackled a challenge that most managers face at some point – how to delegate work to their team.

Trusting your team members to take on work that you are already doing successfully is tricky for a number of reasons....

Don’t be a Jerk: A Humane Approach to Client Management

My job as COO of Brick Factory is to figure out how to make our company better – part of which is making sure our company’s core values are reflected in the work we do.

In the case of client management, we feel very strongly that being honest,...