Facebook is kind of a big deal

Great video showing how utterly massive Facebook has become.  Sample stat: “48% of 18 to 34 year olds check Facebook right when they wake up.” <via @katieharbath>

The World Is Obsessed With Facebook from Alex Trimpe on Vimeo....

Lessons from Rework

I’ve been a big fan of 37 Signals (makers of Basecamp) for a long time.  In addition to simply loving their products, I am a daily reader of their blog and an admirer of their focus on simplicity. 

I recently read their latest book, Rework, on a plane flight. ...

Turning Customers into Brand Advocates

Building a great company isn’t just about making great products. It is about working to make every interaction with a customer a positive experience. From  marketing emails to the in-store experience to websites to 1-800 numbers to Facebook, there are more ways than ever for customers to connect with companies....

Newspapers and Mobile Websites

A report released yesterday by Pew Research Center’s Internet & American Life Project found that 47% of Americans are getting some of their local news via a mobile device.  Pew also found that just 11% of Americans reported having an app installed to help them get local information or news. ...

Another Awesome 404 Error Page

A 404 error page is that annoying page you get when you try to access a web page that has moved or been deleted.  A couple of months back I wrote a dorky blog post about how web developers should use  404 pages as branding opportunities instead of just throwing the page away and spitting out an error. ...