Infographic Overload

I love a good infographic as much as the next guy.  I really do.  An infographic done right can make a point much more effectively than straight text.  See this example.  Or this one or this one.

But the last few months things have gotten out of hand. ...

Yobongo and Viral Nature of Beta Invites

As part of the launch process, new tech startups typically run a closed beta testing phase where a limited group of users can kick the tires of their new site.   This period allows for startups to get discreet feedback from impartial users, while also testing how the product scales without launching to the whole world.  ...

Facebook is NOT big in Japan

In the U.S. 60% of Internet users have Facebook accounts.  In Japan, only 2% of Internet users have Facebook accounts and services like Mixi, Gree and Mobage-town are 10 times as big.  According to a recent New York Times article, one of the primary reasons Facebook has failed to catch on in Japan is its insistence that people use real names when signing up for accounts. ...

The Difference Between Good Customer Service and Good Public Relations

Like everyone else, I’ve had my share of customer service frustrations  with those large, sprawling corporations we all inevitably interact with.  The kind where you feel  stuck in some sort of bureaucratic purgatory, and where you end up irrationally angry at some poor customer service representative that is completely powerless to help you. ...

Capitol Hill Beginning to Embrace Digital Media

This report from Edelman on the attitudes of Capitol Hill staffers in the U.S. and Europe is worth reading.

One statistic that jumped out at me: 32% of Members use Twitter and 62% use Facebook. ...