Over the weekend, two of the users I follow on Twitter, David All and Techcrunch (Michael Arrington), had separate problems with Comcast and vented about them via their Twitter accounts. Comcast apparently monitors Twitter and proactively reached out to both of them.
Here is the relevant tweet from Techrunch:
And here is the tweet from David:
An article in the Consumerist confirms that other users have received responses after complaining via Twitter....
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