Tools

Disemvowelling Internet Trolls

One of the greatest fears that companies or organizations have about starting an on-line community is the troll — a commenter who seems content to spew garbage and threaten unspeakable action against anyone for anything.  They quickly turn a fecund forum into a locale of bile.  No fair!

There are a many ways one can deal with these unscrupulous people,...

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NPR on Ron Paul

The Bivings Group was recently interviewed by NPR’s All Things Considered for a piece about the online success of Republican/Libertarian Presidential candidate Ron Paul. Micah Sifry from the Personal Democracy Forum was also interviewed.

You can listen to the piece here.

In the interview, Robert Smith asked me if I thought all of the Paul-related activity would have a real impact on the election....

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Capitol Hill’s Constituent E-mail Culture and Future

I was on Capitol Hill Monday morning attending the "Ready-Made Constituent Relationships: A Look at How Technology Empowers and Enables Effective Constituent Relationship Management" presentation hosted by George Washington University's Institute for Politics & The Internet (IPDI).

While the presentation covered a broad range of constituent services, the main focus was e-mail,...

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Top 10 WordPress Plugins

Here is my personal list of the best/most useful WordPress plugins I’ve come across during my two plus years using the platform.

(10) Google Site Map Generator

This plugin automatically creates a Google-friendly sitemap, making it easier for Google to find your content. SEO folks say this stuff helps....

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New ImpactWatch Feature: My Stuff

My Stuff is a new ImpactWatch™ feature that enables individual users to save stories in the system that are pertinent to them.  To do this each story is listed with an icon that saves the item in a place where they collect articles.  Further, it uses AJAX so that saving items is a smooth process that doesn't involve multiple web pages....

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